Delivery Policy

Thank you for shopping with Why So CBD! We are dedicated to providing you with a seamless and efficient shopping experience, and a key part of this dedication is ensuring the timely and secure delivery of your orders. Here's everything you need to know about our delivery policy:

Order Processing

All orders are processed and dispatched from our fulfilment centre located in Leicester, UK.

UK Shipping Charges:

Standard (2 to 4 business days): £3.75
Express (1 to 3 business days): £5.50

Free STANDARD delivery on all UK orders over £45
Free EXPRESS delivery on all UK orders over £60

International Shipping:

All non-UK orders are dispatched via Royal Mail Tracked International.

The cost of shipping is automatically calculated at the checkout based on total order weight.

Estimated delivery durations:

EU (2 to 11 business days)
Rest of the World (3 to 17 business days)

Dispatch Time

Orders placed before 2pm (Monday to Friday) will be dispatched on the same day.

Tracking Your Order

Once your parcel has been dispatched from our warehouse, you will receive an order dispatch email. This email will contain your tracking details, allowing you to monitor the progress of your delivery.

Delayed Deliveries

Orders may occasionally be delayed due to unforeseen circumstances with the courier. We kindly ask you to wait an additional 2 working days from the estimated delivery date before contacting us about a delayed order.

If your order still has not arrived after this period, please get in touch with us, and one of our team members will be happy to assist you further.

Returns

If you need to return an item for any reason, please refer to our returns policy for detailed instructions. We want to ensure that you have a satisfactory shopping experience with Why So CBD.

If you have any further questions or require assistance, please feel free to reach out to our customer support team. Thank you for choosing Why So CBD, and we hope you enjoy your shopping experience with us!